FT, Call Center Specialist

Post Date: December 28, 2021

Job Type: Full-Time

Pay Type: Houly


Job #: n/a

Job Description

The Kansas City Orthopedic Alliance is dedicated to providing an inclusive, diverse, welcoming, team-oriented job environment that affords our employees an opportunity to grow and excel in their positions. Our commitment is to each other and our patients.

Essential Responsibilities:

  • Answer and direct phone calls appropriately.
  • Utilizes ‘decision-tree’ to ensure that the appropriate provider is identified and selected for the patient during the scheduling process.
  • Pre-collection of valid information; insurance information, patient demographics, etc.
  • Communicates clearly and effectively with patients, referral sources, etc. while providing excellent customer service.
  • Receives referrals via a variety of sources (fax, email, patient portal, practice management system, etc.), verifies information, and schedules the appointments with the appropriate provider.
  • Provides critical information to patients to ensure they are able to locate facilities (address, directions, points of reference, proper entrance, etc.)


  • Demonstrates positive interpersonal relations with patients, fellow employees, and providers.
  • Computer skills including: keyboarding, navigation of web-site and accurately inputting information.
  • Communication skills with an emphasis on proper grammar and the use of active listening to ensure patients understand the information being delivered.
  • Ability to use office equipment including fax, phone, computer and copy machine


“We are an Equal Opportunity Employer of Women, Minorities, Disabled and Protected Veterans”

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Kansas City Orthopaedic Institute
Kansas City Orthopaedic Institute Logo

Kansas City Orthopedic Institute is the only dedicated orthopedic hospital in the region! We are proudly ranked #1 in the Kansas City market for Patient Safety in Major Orthopedic Surgery and are committed to providing a 5-Star Experience for every patient.

Social Media Links: Facebook, LinkedIn

Longitude: -94.627973, Longitude: 38.926614


3651 College Blvd
Leawood, KS 66211 (913) 319-7633
Kansas City Orthopaedic Institute Logo

Kansas City Orthopaedic Institute

3651 College Blvd Leawood, KS 66211 (913) 319-7633