Kansas City Orthopaedic Institute Receives 2020 Press Ganey Guardian of Excellence Award for Achieving and Sustaining Excellence in Patient Experience

Kansas City Orthopaedic Institute Receives 2020 Press Ganey Guardian of Excellence Award for Achieving and Sustaining Excellence in Patient Experience

Released September 21, 2020 Kansas City Orthopaedic Institute is pleased to announce it has been named a 2020 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in Patient Experience. The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in healthcare. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. According to Kansas City Orthopaedic Institute CEO Charles E. Rhoades, M.D. “The award means a lot to us considering it speaks specifically to what is of upmost importance to us as an organization, Patient Experience. And we are extremely proud to win this award for the second consecutive year.” Kansas City Orthopaedic Institute (KCOI) is a physician owned acute care hospital dedicated solely to orthopedics.  KCOI provides truly comprehensive care, from diagnostic imaging, inpatient and outpatient surgery, pain management, urgent care, and inpatient and outpatient physical and occupational therapy “The caregivers and staff of Kansas City Orthopaedic Institute touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.” For more information about the services offered at Kansas City Orthopaedic Institute, or to make an appointment, call (913) 319-7633 or visit www.kcoi.com.

About Kansas City Orthopaedic Institute

As the area’s first and only hospital dedicated exclusively to orthopedics, Kansas City Orthopaedic Institute provides comprehensive orthopedic care, from diagnostic imaging to inpatient and outpatient surgery, pain management services, urgent care, and outpatient physical and occupational therapy. Kansas City Orthopaedic Institute is a physician-owned orthopaedic hospital and a joint venture with Saint Luke’s Hospital. Located in Leawood near Overland Park, Kansas, the hospital and its Ortho Urgent Care center proudly serve the Greater Kansas City metropolitan area. 3651 College Boulevard, Leawood, Kansas 66211

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At KCOI the health of our patients and staff is paramount.

Designed to reduce the spread of COVID-19, you will be asked to follow these guidelines when visiting our hospitals and clinics:

Sanitize Hands
Mask Requirement
Symptom Check
4/25/22: PLEASE NOTE THAT MASKS ARE STILL REQUIRED FOR ALL STAFF, PATIENTS & VISITORS IN HEALTHCARE FACILITIES. Please exchange any cloth masks, gaiters, bandanas, masks with valves or vents, face shields or sheer/mesh masks with a hospital grade mask.  These are available at each entrance.  Thank you for your compliance. 
KCOI Hospital and Physical/Occupational Therapy Visitor Policy:

Physician Clinics and Hospital Outpatient Departments and Physical/Occupational Therapy Locations – One person (and a healthcare associate if indicated) may accompany the patient to the clinic.

Hospital Surgery Patients – One person may accompany the patient to the Pre-Operative area on admission and until they are taken back to the Surgery suite. The family or companion will then be escorted to the surgery waiting area.

  • Outpatient Surgery Patients – The family or companion will be notified to return to Post-Operative area to receive outpatient discharge instructions just prior to patient discharge.
  • Inpatient Surgery Patients – The family or companion will be notified when they may visit with Patient in the Inpatient Unit after recovery. Visitors to the Inpatient Unit are not restricted unless medically indicated.

Hospital Surgery Waiting Room – The hospital waiting room on the second floor has been reopened and due to space we ask that one visitor per patient may remain in the waiting room while the patient is in ISS, surgery or recovery.

Exceptions may be made for legal or special need such as:  Accompanying a minor (one parent/guardian), Assisting patients with cognitive or communication needs, Wheelchair assistance, Work comp Nurses.
 

Please note the above policies are subject to change pending public health recommendations.