Leawood, Kan. – August 25, 2015 – Kansas City Orthopaedic Institute recently received an Excellence through Insight® award for Overall Inpatient Experience. The award from HealthStream, a national healthcare research solutions company, comes in addition to Kansas City Orthopaedic Institute earning the highest possible ranking – a five-star rating – from the Centers for Medicare & Medicaid Services (CMS) earlier this year. These two highly coveted honors set Kansas City Orthopaedic Institute apart from other area hospitals as a leader in quality orthopedic care.
“At Kansas City Orthopaedic Institute, we are very committed to patient care excellence,” says Charles E. Rhoades, M.D., CEO of Kansas City Orthopaedic Institute. “It’s nice to be recognized nationwide for that, but it’s even more heartwarming to know our patients love their care and receive high quality outcomes here.”
Kansas City Orthopaedic Institute earned the Excellence through Insight award for exceptional performance in the small hospital category. All hospitals that used HealthStream to track patient satisfaction in 2014 were considered for the award, but only those scoring in the 75th percentile or higher for patient satisfaction after surveying at least 100 patients earned national recognition. Kansas City Orthopaedic Institute exceeded industry standards and received some of HealthStream’s highest rankings for satisfaction among hospitals its size.
CMS’s Hospital Compare system is based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS). The rating system is designed to help patients make informed choices about healthcare.
CMS rates hospitals on measures such as nurse and doctor communication, responsiveness of hospital staff, pain management, communication regarding medicines and discharge, care transition, cleanliness and quietness of hospital environment, and willingness to recommend the hospital. For scoring purposes, CMS reviews a minimum of 100 completed surveys from hospital patients over a 12-month period. The rankings range from one star to five stars, with more stars indicating higher quality care.
About Kansas City Orthopaedic Institute
Kansas City Orthopaedic Institute is a physician-owned specialty hospital focused on orthopedics. Since 2000, the hospital has provided comprehensive orthopedic care, including inpatient and outpatient surgery, diagnostic imaging and MRI, pain management, and inpatient and outpatient physical therapy. Kansas City Orthopaedic Institute is a joint venture with Saint Luke’s Health System and the only hospital in Kansas City dedicated exclusively to orthopedics, drawing patients from the Kansas City metro area and throughout the United States. Kansas City Orthopaedic Institute serves the entire community and participates in most commercial insurance plans, Medicare, Medicaid and Tricare.
Media Contact: Paul Kerens
Senior Executive Officer